Terms of Purchase – Youagla

These Terms of Purchase (“Terms”) govern your purchase of custom-made fitness apparel and related services (collectively, “Products”) from Youagla (referred to as “we,” “us,” or “our”) through our website (Youagla.com). By placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Refund Policy, Shipping Policy, and Privacy Policy (all available on our website).

1. Order Placement & Acceptance

1.1 Order Submission

When you submit an order through our website, you are making a binding offer to purchase the selected Products. You must provide accurate, complete, and current information (e.g., shipping address, contact details, customization preferences) during checkout—we are not liable for delays, errors, or non-delivery caused by incorrect information you provide.

1.2 Order Acceptance

We reserve the right to accept or reject your order in our sole discretion (e.g., if Products are out of stock, customization requests are unavailable, or we suspect fraudulent activity). You will receive an order confirmation email within 1 hour of submission to acknowledge we have received your order. However, order acceptance is final only when we send a production confirmation email (typically within 1-3 business days of order placement), indicating your custom Products have been approved for crafting.

1.3 Pricing & Currency

All Product prices and fees displayed on our website are quoted in United States Dollars (USD). We strive to ensure pricing accuracy, but we reserve the right to correct pricing errors (e.g., typos, miscalculations) at any time—even after an order is submitted. If a pricing error affects your order, we will notify you promptly to confirm whether you wish to proceed with the corrected price or cancel the order (with a full refund if payment has already been made).

2. Payment Terms

2.1 Payment Methods

We accept the following secure payment methods for orders: major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed through our trusted third-party payment processors (e.g., Stripe, PayPal) to ensure the security of your financial information (see our Privacy Policy for details on data protection).

2.2 Payment Authorization

By submitting an order, you authorize us to charge the full purchase amount (including any applicable taxes—excluding shipping fees, as noted in Section 3) to your selected payment method. Payment must be successfully processed before we begin production of your custom Products. If payment is declined, your order will be placed on hold until we receive confirmation of valid payment.

2.3 Taxes

Prices displayed on our website do not include applicable sales, use, or value-added taxes (VAT) for international orders. For domestic U.S. orders, taxes are calculated based on your shipping address and added to your total at checkout. For international orders, you may be responsible for paying customs duties, taxes, or fees imposed by your country’s customs office—these are separate from your order total and must be paid directly to the courier upon delivery (see our Shipping Policy for more details).

3. Shipping & Delivery

3.1 Production & Shipping Timelines

  • Production Time: We begin crafting your custom Products within 1-3 business days of order acceptance (production confirmation email). Production timelines may extend by 1-2 business days during peak seasons (e.g., holidays, fitness sales) but will be communicated to you in advance if this occurs.
  • Delivery Time: After production is complete, your Products will be shipped immediately. Standard delivery time for all orders (domestic and international) is 6-12 business days from the date of shipment. This timeline includes transit time and does not account for weekends or public holidays.
  • Order Tracking: Once your order ships, you will receive a shipping confirmation email with a unique tracking number and link to monitor delivery status (see our Shipping Policy for details on tracking).

3.2 Shipping Fees

We offer global free standard shipping on all orders—no minimum purchase amount is required. This includes domestic U.S. orders and international orders to all locations we service (see our Shipping Policy for a list of eligible countries). We do not currently offer expedited shipping options; all orders are shipped via standard delivery.

3.3 Delivery Responsibilities

We work with trusted couriers to ensure timely delivery, but we are not liable for delays caused by factors beyond our control (e.g., weather, customs hold, courier errors, incorrect shipping address). You are responsible for receiving your order at the provided shipping address—if you miss a delivery attempt, follow the courier’s instructions to reschedule or collect your package.

4. Returns & Refunds

4.1 Return Eligibility & Timeline

You may request a return of your Products within 60 days of the delivery date (extended from the 14-day window noted in our Refund Policy, as per these Terms) if:

  • The Product has a manufacturing defect (e.g., faulty stitching, fabric tears) that is not caused by wear, tear, or improper care.
  • The Product does not match your confirmed customization details (e.g., wrong size, incorrect print) due to our error.
  • The Product arrives damaged during shipping (you must notify us within 48 hours of delivery with supporting photos/videos).

Returns are not eligible for:

  • Products that have been worn, washed, altered, or damaged due to improper use.
  • Customization errors caused by incorrect information you provided (e.g., wrong size selection, misspelled personalization).
  • “Change of mind” requests (custom Products are crafted to your unique specifications and cannot be resold).

4.2 Return Process

To initiate a return, follow the steps outlined in our Refund Policy: submit a request via email ([email protected]) with your order number, photos of the issue, and a brief description. We will provide a prepaid shipping label for return shipping (free of charge) if your request is approved. You must return the Product in its original condition (unworn, unwashed, with all tags attached) within 10 days of receiving the return label.

4.3 Refund Processing

  • Refund Timeline: Once we receive and inspect the returned Product (to confirm eligibility), we will initiate your refund within 5-10 business days. Refund processing time may vary by payment method:
  • Credit/debit cards: 3-7 business days to appear in your account.
  • PayPal/digital wallets: 1-3 business days to reflect in your balance.
  • Refund Method: Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to alternative payment methods for security reasons.
  • Partial Refunds: In rare cases (e.g., minor defects that do not affect functionality), we may offer a partial refund (10-30% of the purchase price) if you prefer to keep the Product. This will be communicated in writing and requires your acceptance before processing.

5. Product Ownership & Risk

  • Risk of Loss: Risk of damage to or loss of the Products transfers to you upon delivery (i.e., once the courier confirms the package has been delivered to your shipping address). Before delivery, risk remains with us.
  • Ownership: Ownership of the Products transfers to you once we issue a full refund (if applicable) or upon delivery (if no refund is requested).

6. Cancellations & Modifications

6.1 Order Cancellations

You may cancel your order only if you submit a request before production begins (i.e., within 1-3 business days of order submission, before receiving the production confirmation email). To cancel, email us at [email protected] with your order number and “Cancellation Request” in the subject line. If cancellation is approved:

  • Orders cancelled within 12 hours of submission: Full refund issued within 5-10 business days.
  • Orders cancelled between 12-72 hours of submission (but before production starts): A 15% cancellation fee will apply (to cover order processing costs), with the remaining 85% refunded within 5-10 business days.
  • Orders cannot be cancelled once production has begun (after production confirmation email is sent)—this is because custom Products are already being crafted to your specifications and cannot be repurposed.

6.2 Order Modifications

You may request modifications to your order (e.g., changes to size, color, or personalization) only if submitted within 12 hours of order submission and before production begins. Modification requests are subject to approval—we may decline a modification if it requires significant changes to production plans. To request a modification, email us at [email protected] with your order number and detailed changes.

7. Limitation of Liability

To the maximum extent permitted by law, Youagla shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, loss of profits) arising from your purchase, use, or inability to use our Products. Our total liability for any claim related to these Terms or your order shall not exceed the total purchase price of the Products in question.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or customer needs. Any updates will be posted on our website (under the “Policies” section) with a revised “Last Updated” date. The updated Terms will apply to all orders placed on or after the date of publication—we encourage you to review these Terms before placing each order.

9. Contact Us

If you have questions, concerns, or requests related to these Terms of Purchase, please contact our customer service team at:

We respond to all inquiries within 24-48 business hours (excluding weekends and public holidays) and are committed to resolving issues promptly.

Last Updated: October 22, 2025