Privacy Policy – Youagla

At Youagla, we respect your privacy and are committed to protecting the personal information you share with us when using our website, purchasing our custom-made fitness apparel, or interacting with our customer service. This Privacy Policy explains what information we collect, how we use and protect it, who we may share it with, and your rights regarding your personal data. By using our website (Youagla.com) or services, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Information We Collect

We collect personal information that is necessary to provide you with our products and services, and to enhance your experience with Youagla. The types of information we collect fall into two categories: information you provide directly and information we collect automatically.

1.1 Information You Provide Directly

When you place an order, create an account, contact customer service, or engage with our website, you may share the following:

  • Contact Information: Full name, email address (e.g., [email protected] for communications), phone number (optional), and shipping/billing address.
  • Order & Payment Information: Details of your purchases (e.g., custom apparel specifications, size preferences), payment method details (e.g., credit card number, PayPal account info)—note: we do not store full payment details; this data is processed by our trusted third-party payment processors (e.g., Stripe, PayPal) in compliance with industry security standards.
  • Customization & Sizing Data: Body measurements (e.g., waist, hips, inseam) you provide to ensure a perfect fit for custom fitness apparel, and preferences (e.g., color, print, personalization text like names or quotes).
  • Account Information: If you create an account, a username, password (encrypted for security), and order history to simplify future purchases.
  • Communications Data: Content of emails, messages, or feedback you send to our customer service team (e.g., inquiries about orders, complaints, or product suggestions).

1.2 Information We Collect Automatically

When you visit our website, we may collect non-personal and technical information automatically through cookies, web beacons, and server logs. This includes:

  • Device & Browser Details: Type of device (e.g., smartphone, laptop), operating system, browser type, and version.
  • Usage Data: Pages you visit on our website, time spent on each page, links you click, search queries, and the source of your visit (e.g., a social media link or search engine).
  • Location Data: Approximate geographic location based on your IP address (used only to optimize shipping options and website performance for your region).

Note: You can manage cookie settings in your browser to disable non-essential cookies, though this may limit some features of our website (e.g., saved shopping carts or personalized product recommendations).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with our business and your needs, including:

  • Fulfilling Orders: Processing your purchases, creating custom-made fitness apparel (using your sizing and preference data), arranging shipping, and providing order updates (e.g., confirmation, production, and delivery emails).
  • Providing Customer Service: Responding to your inquiries, resolving issues (e.g., returns, exchanges, or sizing questions), and following up on feedback.
  • Improving Our Products & Services: Analyzing usage data to enhance our website experience, refine custom apparel options (e.g., popular fabrics or designs), and address pain points (e.g., streamlining the order process).
  • Personalizing Your Experience: Suggesting products that match your preferences (e.g., recommending new fitness apparel styles based on past purchases) and remembering your account details for faster checkout.
  • Sending Important Communications: Sharing updates about your order, changes to our policies (e.g., Customer Service Policy or Privacy Policy), or critical service alerts (e.g., shipping delays).
  • Marketing (With Your Consent): Sending promotional emails about new products, exclusive offers, or fitness-related content—you can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
  • Complying with Legal Obligations: Fulfilling tax, shipping, and consumer protection requirements (e.g., retaining order records for tax purposes) and responding to lawful requests from government authorities.

3. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We may share your data only with trusted partners who assist us in providing our services, and only to the extent necessary to perform their roles. These partners include:

  • Payment Processors: Third-party providers (e.g., Stripe, PayPal) who process your payment securely—they only receive the information needed to complete transactions (e.g., your name, billing address, and payment details) and are prohibited from using it for other purposes.
  • Logistics & Shipping Partners: Courier services (e.g., FedEx, UPS) who deliver your orders—they receive your shipping address and contact information to ensure timely delivery.
  • Customer Service Tools: Platforms that help us manage customer inquiries (e.g., email management software)—these tools are bound by confidentiality agreements to protect your data.
  • Legal & Compliance Partners: Lawyers, auditors, or government authorities—only when required by law (e.g., responding to a court order) or to protect our legal rights (e.g., preventing fraud).

We ensure all third-party partners comply with this Privacy Policy and industry security standards (e.g., GDPR, CCPA) to protect your information.

4. How We Protect Your Information

We implement robust technical, administrative, and physical security measures to prevent unauthorized access, use, or disclosure of your personal information, including:

  • Encryption: Securing data transmission (e.g., credit card details, personal measurements) using SSL (Secure Sockets Layer) encryption technology, which scrambles information so it can only be read by authorized parties.
  • Secure Storage: Storing sensitive data (e.g., account passwords) in encrypted form on secure servers with restricted access—we do not store full payment details (these are managed by our payment processors).
  • Access Controls: Limiting access to your personal information to only those Youagla team members who need it to perform their roles (e.g., customer service representatives handling your order).
  • Regular Audits: Conducting periodic reviews of our security practices to identify and address potential vulnerabilities (e.g., updating software to protect against new threats).

While we take all reasonable steps to protect your data, no online platform is 100% secure. We cannot guarantee absolute security, but we commit to promptly notifying you if a data breach occurs that may affect your personal information (in compliance with applicable laws) and taking action to mitigate risks.

5. Your Rights Regarding Your Personal Information

You have the right to control your personal information and can exercise the following rights by contacting us at [email protected] (please include your full name and order number/account details to verify your identity):

  • Access: Request a copy of the personal information we hold about you (e.g., your order history, sizing data).
  • Correction: Update or correct inaccurate information (e.g., a change to your shipping address or outdated contact details).
  • Deletion: Request the deletion of your personal information (we may retain some data if required by law, e.g., order records for tax purposes).
  • Restriction: Ask us to limit how we use your information (e.g., stopping the use of your sizing data for future product recommendations).
  • Data Portability: Request a copy of your data in a structured, machine-readable format (e.g., exporting your order history to use with another service).
  • Opt-Out: Withdraw consent for marketing communications or the use of non-essential cookies (as noted in Section 1.2).

We will respond to your request within 30 days (or as required by applicable law) and may ask for additional information to verify your identity before processing your request.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

  • Order Data: We keep records of your purchases (including sizing and customization details) for 7 years to comply with tax and consumer protection laws.
  • Account Data: If you create an account, we retain your information until you request its deletion (or until your account is inactive for 24 months, after which we may delete it to reduce data risk).
  • Marketing Data: If you opt in to marketing communications, we retain your contact information until you unsubscribe.

After the retention period, we securely delete or anonymize your data (so it can no longer be linked to you).

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will promptly delete it. If you believe a child under 13 has provided us with information, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make updates, we will:

  • Revise the “last updated” date at the top of this policy.
  • Post the new policy on our website (under the “Legal” or “Privacy” section).
  • Notify you via email if the changes significantly impact your rights (e.g., new ways we use your data).

We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We will respond to your inquiry within 24-48 business hours (excluding weekends and public holidays) and work to resolve any issues promptly.

Last Updated: October 22, 2025