Refund Policy – Youagla

At Youagla, we want you to be fully satisfied with your custom-made fitness apparel. If you need to request a refund due to eligible issues (e.g., manufacturing defects, our error in customization), we’ve streamlined our refund process to be transparent, fair, and efficient. This Refund Policy outlines all details regarding eligibility, how to request a refund, processing timelines, and exceptions—ensuring you have clarity every step of the way.

1. Eligibility for Refunds

Refunds are only approved for requests that meet the following criteria. To qualify, your request must relate to:

Manufacturing Defects: Items with unforeseen flaws caused during production (e.g., faulty stitching, fabric tears, broken zippers, or peeling prints/embroidery) that are not a result of wear, tear, or improper care.
Youagla Errors in Customization: Items that do not match your confirmed order details (e.g., wrong size, incorrect color, misspelled personalization, or missing custom details) due to a mistake by our team (not incorrect information provided by you at checkout).
Damaged Items Upon Delivery: Products that arrive with damage (e.g., stained fabric, torn seams, or crushed packaging) caused during shipping. You must notify us of this damage within 48 hours of receiving the package (with supporting photos/videos) to be eligible.
Cancelled Orders (Within Eligible Windows): As outlined in Section 3 below, refunds for order cancellations are available only if requested within specific timeframes before production progresses too far.

1.1 Refunds Are NOT Eligible For:

Items that have been worn, washed, dried, or altered (e.g., cut, hemmed) after delivery—unless the damage/defect was present before use.
Customization errors caused by incorrect information you provided (e.g., selecting the wrong size, misspelling a name for personalization, or choosing the wrong fabric).
Items returned after the 14-day window (counted from the date of delivery) for defect/damage-related requests.
Orders cancelled after the 24-hour window post-purchase (see Section 3 for details on cancellation refunds).
“Change of mind” requests for custom-made items—since these products are crafted to your unique specifications and cannot be resold to other customers.

2. How to Request a Refund

To initiate a refund, follow these simple steps—we aim to make the process as smooth as possible:

Gather Required Information: Prepare your order number (found in your order confirmation email), clear photos/videos of the issue (e.g., close-ups of a manufacturing defect, side-by-side comparisons of the received item vs. your order details), and a brief description of why you’re requesting a refund (e.g., “Leggings arrived with a torn seam; no wear or washing done”).
Submit Your Request: Send an email to our customer service team at [email protected] with the subject line “Refund Request ”. Include all the information from Step 1 in the email.
Await Eligibility Review: Our team will review your request and supporting materials within 2 business days. We may reach out to you for additional details (e.g., more photos of the defect) if needed.
Receive Approval/Denial: We will email you to confirm whether your refund is approved. If approved, we will include instructions for returning the item (if required) and details on next steps for processing your refund. If denied, we will provide a clear explanation of why your request does not meet eligibility criteria.
Return the Item (If Required): For physical items (e.g., defective custom leggings), we will send you a prepaid shipping label via email. Package the item securely (preferably in its original packaging, if possible) and drop it off at the designated courier location. Keep the shipping receipt for your records—this helps track the return.
Confirm Receipt & Process Refund: Once we receive and inspect the returned item (to verify it meets eligibility criteria), we will initiate your refund within 3-5 business days.

3. Refunds for Order Cancellations

Since custom-made fitness apparel begins production quickly (within 24 hours of purchase), cancellation refund eligibility depends on how soon you request the cancellation:

Cancellations Within 12 Hours of Purchase: Full refund issued to your original payment method—no fees applied. We can cancel the order before production starts, so no material or labor costs are incurred.
Cancellations Between 12-24 Hours of Purchase: A 20% cancellation fee will be deducted from your refund. This fee covers the cost of materials already cut or prepared for your custom order, as well as initial labor for order setup. The remaining 80% of your purchase amount will be refunded to your original payment method.
Cancellations After 24 Hours of Purchase: No refunds are available for cancellations requested after 24 hours. At this point, production on your custom item is already in full swing, and the product cannot be repurposed or resold. If you no longer want the item once it’s delivered, you may check if it qualifies for a refund under our defect/damage policy (Section 1).

4. Refund Processing Timelines & Methods

We work to process refunds as quickly as possible, but timelines may vary slightly depending on your payment method:

Refund Method: All refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal, Apple Pay). We cannot issue refunds to alternative payment methods (e.g., a different credit card or bank account) for security reasons.
Processing Timeframes:
After we initiate your refund (post-inspection of returned items, if required), credit card/debit card refunds typically take 3-7 business days to appear in your account—this depends on your bank’s processing speed.
PayPal or digital wallet refunds (e.g., Apple Pay, Google Pay) are usually faster, taking 1-3 business days to reflect in your balance.
Refund Notification: We will send you an email once your refund has been initiated, including the refund amount and a reference number (if provided by your payment provider). You can use this reference number to follow up with your bank or payment service if the refund is delayed.

5. Special Cases: Partial Refunds

In rare cases, we may offer a partial refund instead of a full refund—this is typically reserved for situations where:

The item has a minor defect that does not affect its functionality (e.g., a small, unnoticeable print error) and you prefer to keep the item rather than return it. We will offer a partial refund (usually 10-30% of the purchase price) as compensation.
You received a custom item with a delay beyond our control (e.g., a 10-day delay for a product with a 7-day estimated delivery) and choose to keep the item but request compensation for the delay. Partial refunds for delays are offered at our discretion and are typically 5-15% of the purchase price.

All partial refund offers will be clearly communicated in writing (via email), and you can accept or decline the offer—if you decline, we will discuss alternative solutions (e.g., a full refund with return of the item).

6. Questions About Refunds

If you have questions about your refund status, eligibility, or the process, please reach out to our customer service team at [email protected]. Include your order number and refund request reference (if you have one) in your email, and we will respond within 24-48 business hours (excluding weekends and public holidays).

We understand that requesting a refund can be frustrating—our goal is to resolve your issue fairly and efficiently, so you can get back to focusing on your fitness journey.

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our production processes, customer needs, or industry standards. Any updates will be posted on our website (under the “Policies” section) and notified to existing customers via email if the changes significantly impact refund eligibility or processes. The most current version of the policy will apply to all refund requests submitted after the update date.

Last Updated: October 22, 2025