Shipping Policy – Youagla

At Youagla, we understand that receiving your custom-made fitness apparel quickly and in perfect condition is key to your satisfaction. This Shipping Policy outlines our commitment to reliable, transparent delivery—including details on shipping locations, timelines, costs, tracking, and how we handle shipping-related issues. Whether you’re ordering a custom sports bra or a set of leggings, we want you to know exactly when and how your gear will arrive.

1. Shipping Locations

We currently offer shipping to the following regions. If your location is not listed, please contact us at [email protected] for special shipping inquiries:

  • Domestic Shipping: All 50 states in the United States (including Alaska, Hawaii, and Puerto Rico).
  • International Shipping: Canada, United Kingdom, Australia, New Zealand, most countries in the European Union (EU), Japan, and South Korea. We are working to expand our international coverage—check back regularly for updates.

2. Production & Shipping Timelines

Since all Youagla apparel is custom-made to your specifications, delivery timelines include two key phases: production time (to craft your unique gear) and shipping time (to deliver it to your door). Below are our standard timelines—note that peak seasons (e.g., holiday shopping, fitness challenge periods) may add 1-2 business days to production.

2.1 Production Time

  • Standard production for most custom items (e.g., leggings, sports bras, tank tops): 3-5 business days.
  • Complex customizations (e.g., intricate prints, multiple personalization details, or bulk orders): 5-7 business days.
  • You will receive a production confirmation email once your item is finished and ready to ship.

2.2 Shipping Time (After Production)

Shipping time varies by destination and shipping method. We offer two main shipping options for both domestic and international orders:

  • Standard Shipping: For domestic U.S. orders, standard shipping takes 3-5 business days. For international orders (to our selected covered countries), standard shipping takes 7-12 business days.
  • Expedited Shipping: For domestic U.S. orders, expedited shipping takes 1-2 business days. For international orders (to our selected covered countries), expedited shipping takes 3-5 business days.

Note: Shipping time does not include weekends or public holidays. For example, an order shipped via Standard Shipping on a Friday will not count the weekend toward delivery days.

2.3 Estimated Total Delivery Time

To calculate when you’ll receive your order, add production time and shipping time. For example:

  • A U.S. order with Standard Shipping + standard production: 3-5 (production) + 3-5 (shipping) = 6-10 business days total.
  • An international order with Expedited Shipping + complex production: 5-7 (production) + 3-5 (shipping) = 8-12 business days total.

3. Shipping Costs

Shipping costs are calculated based on your delivery location, order weight, and shipping method. You can view the exact shipping cost for your order before checkout—simply add items to your cart, enter your shipping address, and select your preferred shipping method.

3.1 Shipping Cost Discounts

We offer the following shipping promotions to help you save:

  • Domestic (U.S.): Free Standard Shipping on orders over $75.
  • International: Free Standard Shipping on orders over $150 (excludes duties and taxes—see Section 6 for details).
  • Promotional free shipping offers (e.g., holiday sales) will be clearly marked on our website and apply automatically at checkout when eligible.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email to the address you provided at checkout. This email includes:

  • A unique tracking number (provided by our courier partner, e.g., USPS, FedEx, DHL).
  • A direct link to the courier’s tracking page, where you can monitor your package’s status in real time (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

4.1 Tracking Delays

If tracking information is not updating within 24 hours of receiving your shipping confirmation:

  • Check your spam folder—sometimes shipping emails are filtered.
  • Wait 1-2 business days—couriers may take time to scan and update tracking data.
  • Contact us at [email protected] with your order number, and we will escalate the issue with the courier to provide updates.

5. Shipping Issues & Resolution

We work closely with our courier partners to ensure smooth delivery, but occasionally issues arise. Below is how we handle common shipping problems:

5.1 Lost Packages

If your tracking shows “Delivered” but you haven’t received your package:

  • Check with household members, neighbors, or building management—packages are sometimes left with a trusted person or in a secure location (e.g., porch, mailroom).
  • Contact your local courier office with your tracking number—they can provide details on delivery location.
  • If the package is still unaccounted for after 3 business days, email us at [email protected]. We will:
  1. File a claim with the courier.
  2. If the claim is approved (courier confirms loss), we will either:
  • Resend your custom order at no extra cost, or
  • Issue a full refund (per your preference).

5.2 Delayed Packages

If your package is delayed beyond the estimated shipping time (e.g., a U.S. Standard Shipping order takes 7+ days instead of 3-5):

  • First, check the tracking page—couriers often note delays (e.g., weather, customs hold) there.
  • If no update is provided, contact us at [email protected]. We will:
  • Investigate the delay with the courier.
  • Offer a compensation (e.g., 10% off your next order, free expedited shipping on a future purchase) if the delay is due to a Youagla or courier error.

5.3 Damaged Packages

If your package arrives with visible damage (e.g., torn box, crushed packaging) or your item is damaged during shipping:

  • Take photos of the damaged packaging and item immediately.
  • Contact us at [email protected] within 48 hours of delivery, including your order number and photos.
  • We will arrange for a replacement custom item to be produced and shipped at no extra cost, or issue a full refund (your choice).

6. International Shipping: Duties & Taxes

For international orders, please note:

  • Duties and Taxes: These are fees imposed by your country’s customs office on imported goods. They are not included in your order total or shipping cost—you will be responsible for paying them upon delivery (the courier will contact you to collect these fees).
  • Customs Documentation: We include all necessary customs forms with your package (e.g., commercial invoice) to declare the value of your order and avoid customs delays.
  • Prohibited Items: Some countries have restrictions on certain fabrics or apparel—we will notify you at checkout if your order cannot be shipped to your location.

7. Shipping Restrictions

We cannot ship to the following:

  • P.O. boxes for international orders (couriers require a physical address for delivery).
  • Military APO/FPO addresses (contact us for special arrangements).
  • Countries under U.S. trade sanctions or import restrictions.

If you are unsure about shipping to your location, email us at [email protected] before placing your order.

8. Policy Updates

We may update this Shipping Policy to reflect changes in courier rates, production timelines, or shipping locations. Any updates will be posted on our website (under the “Policies” section) and notified to customers via email if the changes significantly impact delivery times or costs. The most current version of the policy applies to all orders placed after the update date.

9. Contact Us

If you have questions about shipping (e.g., estimated delivery time, tracking issues, international orders), please reach out to us at:

We respond to shipping inquiries within 24-48 business hours (excluding weekends and public holidays) and are committed to resolving your issue quickly.

Thank you for choosing Youagla—we can’t wait for you to receive and love your custom fitness gear!

Last Updated: October 22, 2025